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FAQ

FREQUENTLY ASKED QUESTIONS

Shipping
At Sweeties Greetings we are pleased to be able to offer shipping to Australia, Canada, United Kingdom and the United States. Items ship from one of our approved production partners in Asia. You will be provided a tracking number within 3 days of your order shipping when choosing upgraded shipping options. It generally takes 3 to 4 days for tracking numbers to register after a shipment is sent out. Regular shipping options do not provide a tracking number.

Estimated delivery times are between 2 to 4 weeks once your order has been shipped. However, during periods of high volume shipments or COVID-19 issues, shipments may be delayed.

Customs, Duties and Taxes
We have found that most lower value shipments arrive to our customers without being charged duty, taxes or customs when shipped economy through the postal service. Shipments arriving through international couriers may have duties, taxes and associated fees which are the responsibility of the customer.

Will my entire order ship in one package?
Not necessarily. If all of your items are carried through one of our approved production partners, yes, it will ship all at once. If items ordered are through more than one of our partners, then you will receive multiple shipments as each facility ships separately for us.

Do you have local pick-ups?
No, we don't. We do not have a warehouse or storefront for customers to visit.